Privacy Policy

We protect your data. Read how we collect, use, and secure your personal information.

1. Data Controller & Contact Information

For the purposes of applicable data protection laws (including the GDPR), HardSoftCode acts as the Data Controller for your personal data. If you have any questions, concerns, or requests regarding your data, you can reach our data administration team directly:

2. How We Collect Your Data

We collect data from you through two primary methods:

  • Direct Interactions: When you voluntarily fill out site forms, purchase software licenses, request technical support, or correspond with us via email, post, or telephone.
  • Automated Technologies: As you navigate our website or operate our software modules, certain technical tracking data is generated and logged automatically.

3. Types of Data We Process

A. Personal Information

We process information that can directly or indirectly identify you, including:

  • Identity Data: Full name, company or organization name, and official tax identification numbers.
  • Contact Data: Physical address, postal address, email address, and telephone numbers.
  • Technical Footprint Data: IP address, browser type and version, device operating system, screen resolution, and Internet Service Provider (ISP) metadata.
  • Usage Data: Clickstream patterns, pages viewed on our site, and the specific time and duration of your site visits.

B. Software & Server Diagnostics

When you run our software modules, we collect metadata concerning the performance and licensing status of our products:

  • License Verification: Status of the license, authorization validation signatures, and the primary licensing source.
  • Server Environment Details: Public IP address of the operating server, base operating system, and the deployment of any server virtualization technologies.
  • Support Diagnostics: If you explicitly request remote technical support, we securely collect necessary SSH login credentials, system root directories, and relevant configuration accounts (such as MySQL or email relays) required to fix the issue.

C. Non-Personal Data

We process anonymized, aggregated metrics that do not permit direct association with any specific individual. This structural telemetry data is evaluated exclusively to improve our software features.

4. Children's Privacy Enforcement

Our platform and software services are strictly directed to individuals who are at least 13 years old. We do not knowingly collect personal data from children under the age of 13. If we discover that a child under 13 has inadvertently provided us with personal data, we will take immediate steps to delete that information from our servers.

5. Legal Basis & Purposes for Processing Data

We will only process your personal data when we have a legitimate legal framework to do so. Most commonly, we use your data for the following purposes:

  • Performance of a Contract: Creating and authenticating your user account, managing software license updates, processing transactions, and delivering technical support.
  • Legitimate Interests: Evaluating feature usage trends to improve software efficiency, optimizing site experiences, investigating unauthorized/unlicensed software use, and preventing fraud.
  • Consent: Distributing promotional marketing emails or newsletters that you have explicitly signed up for. You can opt out of marketing materials at any time via your account profile page.
  • Legal Obligations: Sending essential operational announcements regarding core policy changes, security alerts, or required transactional invoices. Because this data is vital to your safe operation of our services, you may not opt out of critical system notifications.

6. International Data Transfers

HardSoftCode is a global website service. Your personal information may be transferred to, stored at, and processed in datacenters located outside of the European Economic Area (EEA), including our primary offices in South Africa (SA).

By accepting our Terms of Service or End User License Agreements (EULAs), you explicitly acknowledge and consent to this international transfer and storage pipeline. We deploy strict security protocols to ensure your data is handled securely and in full accordance with this privacy statement.

7. Data Retention & Erasure

We only retain your personal data for as long as necessary to fulfill the operational purposes for which it was gathered, or to satisfy legal, accounting, and regulatory reporting criteria. When your personal metrics are no longer required by law or corporate business purposes, they are securely destroyed or permanently erased from our production infrastructure.

8. Authorized Data Disclosures

We never sell, rent, or trade your personal information to third-party brokers for independent marketing purposes. Disclosures are strictly confined to the following scenarios:

  • Service Providers: Trusted, affiliated third-party vendors who assist us in managing website infrastructure, delivering software licenses, or providing technical help desk utilities.
  • Legal Enforcement: When explicitly required by court orders, judicial mandates, or governmental authorities to address public security, national safety, or fraud prevention.
  • Corporate Reconstruction: If HardSoftCode undergoes a business transition, merger, or asset acquisition, your user data records may be transferred to the succeeding entity.
Please note: We cannot protect data that you willingly publish in our open public forums or testimonials spaces.

9. Cookies & Analytical Telemetry

We use cookies (small text files saved onto your device) to differentiate your browser session from other users and enhance layout preferences.

  • Strictly Necessary Cookies: Essential files required to keep the site functioning securely and deliver your active software checkouts.
  • Performance & Functionality Cookies: Non-essential cookies used to remember your profile configurations and interface settings.
  • Analytical Cookies: We implement Google Analytics cookies to collect anonymous, aggregate user tracking data. You can review Google's Privacy Policies or deploy the Google Analytics Opt-out Browser Add-on to prevent this tracking.

You can manage or refuse cookies via your local web browser settings, but doing so may cause certain dynamic areas of our services to become unavailable. We do not employ web tracking beacons.

10. Your Global Data Protection Rights

Depending on your geographical location, you hold explicit rights over your personal info data assets. Under standard data protection regulations, you can request:

  • Access: Receive a complete digital copy of all personal info parameters we hold about you.
  • Correction: Rectify any incomplete or inaccurate database field parameters.
  • Erasure ("Right to be Forgotten"): Request that we completely wipe your personal data maps, provided it is no longer required for legal validation or legitimate contract performance obligations.
  • Restriction or Objection: Limit how we process or analyze your data under specific conditions.
  • Portability: Export your user metrics to another digital service provider cleanly.

To exercise any of these rights, please email us directly at info@hardsoftcode.com. We process valid requests within standard statutory timelines.