How does HardSoftCode collect information from you?
HardSoftCode collects information from you when you send it to HardSoftCode directly by filling out forms on HardSoftCode Website (including any application you may make for Services or the Software), corresponding with HardSoftCode by e-mail, writing to HardSoftCode by post, or speaking to HardSoftCode by telephone. HardSoftCode also collect information from you when you browse the Website and use the Software, as set out in detail below. Some of the methods HardSoftCode use to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.
What information does HardSoftCode collect?
Personal information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person ("Personal Information").
HardSoftCode may collect the following Personal Information from you: name, address, telephone number, postal address, e-mail address, IP address, information about the type of browser you use, your operating system, the screen resolution of your browser, your ISP, which pages you view on the Website and the time and duration of your visits to the Website (in the case of direct customers) and, if applicable, company name, postal address, telephone number, e-mail address or tax ID number as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organisation.
If you communicate with HardSoftCode, HardSoftCode may collect information relating to that communication whether it takes the form of e-mail, letter, forum posting, testimonials or any other form of communication between you and HardSoftCode or submitted by you to the Website (collectively, "User Communications").
If you use one of HardSoftCode software products such as HardSoftCode modules, HardSoftCode may collect certain information concerning such software and concerning the server upon which the software operates. This information includes without limitation: (a) the licensed or unlicensed status of the software; (b) the source from which the license for the software was obtained (i.e., HardSoftCode or a HardSoftCode affiliate); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, "Server Information")). Additionally, "Server Information" may also include information collected by HardSoftCode from time to time concerning which features of the software are most often used in order to improve and make adjustments to the software; and information collected from you by HardSoftCode in the event that you request technical support services including without limitation, IP addresses, usernames and passwords necessary to login to SSH, the root directory of the server upon which you installed the HardSoftCode software and any affected accounts including email accounts, MySQL accounts and other accounts.
HardSoftCode also collect data in a form that does not, on its own, permit direct association with any specific individual. HardSoftCode may collect, use, transfer, and disclose non-personal information for any purpose.
What information does HardSoftCode collect if you're under the age of 13?
HardSoftCode does not knowingly collect Personal Information about children under the age of 13. If HardSoftCode becomes aware that it has inadvertently collected Personal Information about children under the age of 13, it will take steps to delete the information as soon as possible, except where HardSoftCode is required by applicable law to keep it.
Where HardSoftCode knows a child is above the age of 13, but considered a minor under applicable law, HardSoftCode will obtain parental/guardian consent prior to using that child's Personal Information.
How does HardSoftCode use and store the information it collects?
As a general matter, HardSoftCode may use the Personal Information you disclose to HardSoftCode to improve and provide the Website, the Services and HardSoftCode other products and services, and for the specific purpose that you gave HardSoftCode your Personal Information. More specific details on how HardSoftCode use your information follows below.
HardSoftCode may use Personal Information to create and authenticate your account, to process transactions you request such as software license purchases in order to perform any contract you have entered into with HardSoftCode, to provide you with customer and technical support and to communicate with you about your account and HardSoftCode products and services.
The Personal Information you provide to HardSoftCode allows HardSoftCode to provide you with the newsletters and mailing lists that you have signed up for with HardSoftCode. If you do not want to be on HardSoftCode mailing list, you can opt out at any time by changing your settings in your 'profile' page within your account.
HardSoftCode may also use Personal Information to offer, market or advertise to you HardSoftCode products and services. While such HardSoftCode products and services may reference, incorporate or include third-party products and services, HardSoftCode will not use your Personal Information to independently offer, market or advertise third-party products and services unless HardSoftCode first obtain your consent to do so.
From time to time, HardSoftCode may use your Personal Information to send important notices, such as important product updates and communications about purchases as well as changes to HardSoftCode terms, conditions, and policies. Because this information is important for your interaction with HardSoftCode you may not opt out of receiving these communications.
Where you consent to HardSoftCode doing so, HardSoftCode may use your Personal Information to send you direct marketing communications. Should you ever choose to 'opt out' of receiving such communications HardSoftCode may retain your Personal Information on file to ensure that HardSoftCode do not continue to target you with communications of the type that you have asked HardSoftCode to cease sending to you.
In accordance with established policies and procedures, HardSoftCode will periodically destroy or erase any Personal Information that is no longer needed.
HardSoftCode may use User Communications in the same way as HardSoftCode uses Personal Information. If you communicate with HardSoftCode for a particular purpose, HardSoftCode may use your User Communications for that purpose. For example, if you contact HardSoftCode for technical support, HardSoftCode may use your communications to provide technical support to you.
HardSoftCode may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide HardSoftCode products and services. HardSoftCode may also use such information to investigate unlicensed (and therefore unauthorized) uses of HardSoftCode software.
Where is your Personal Information stored?
How does HardSoftCode disclose the Personal Information it collects?
HardSoftCode cannot be responsible for protecting your Personal Information if you share such information in publicly available sections of the Website such as the user forums or testimonials section. You should use your own judgment in disclosing this information on the Website.
HardSoftCode may share your Personal Information with third parties as permitted or required by applicable law, by a court order or by another judicial or governmental request. HardSoftCode may also disclose your Personal Information if HardSoftCode determine that such disclosure is necessary to protect HardSoftCode rights and remedies or is necessary for national security, law enforcement, or other issues of public importance. Such disclosures could take place in the context of an investigation or to prevent or take action against illegal activity, suspected fraud, situations involving potential threats to the physical safety of any person, violations of HardSoftCode 's Terms of Service, applicable EULAs or other HardSoftCode agreements, or as otherwise required by applicable law. Where this is the case HardSoftCode will endeavor to give you notice of such disclosures, to the extent that HardSoftCode are lawfully permitted to do so.
HardSoftCode may disclose your Personal Information to affiliated third parties that assist HardSoftCode in providing maintaining, evaluating, improving and providing the Website, the Services and any other HardSoftCode products and services. HardSoftCode may disclose your Personal Information to affiliated third parties for the purposes of offering, marketing or advertising HardSoftCode products and services to you (such HardSoftCode products and services may reference, incorporate or include third-party products and services). In such an event, HardSoftCode will take reasonable measures to prevent such affiliated third parties from using your Personal Information for other purposes.
Cookies do this by storing information about your preferences on your device, including the device model, manufacturer, screen resolution, device capabilities, service provider, country and city location data. HardSoftCode uses the following types of cookies:
Your cookie choices
For more information about what cookies are and your rights to control cookies, please visit the third party educational resource www.allaboutcookies.org.
HardSoftCode does not use web beacons.
How does HardSoftCode protect Personal Information and other information about you?
You are responsible for maintaining your account's security (as more specifically explained in the Terms of Service).
Information and access to your Personal Information
Based on what you have told HardSoftCode, HardSoftCode try to ensure that your contact information and preferences are accurate, complete, and up to date. You have the right to request access to and rectification or erasure of Personal Information or restriction of processing concerning your Personal Information or to object to processing as well as the right to data portability. HardSoftCode will comply with erasure requests as long as HardSoftCode is not required to retain the Personal Information by law and does not need to retain it for its legitimate business purposes. HardSoftCode may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by emailing email@example.com.
As a Data Subject you have a number of rights in relation to your Personal Information. These include your rights:
Should you ever wish to exercise one or more of these rights you should contact HardSoftCode at firstname.lastname@example.org.
Third party websites
HardSoftCode Website may, from time to time, contain links to and from the websites of HardSoftCode partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that HardSoftCode do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.
Last Updated: 25th May 2018