How To Modify The Admin Area Template For Ticket Sensitive Data

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IF YOU ARE USING A CUSTOM TEMPLATE NOT BASED ON THE ADMIN BLEND TEMOLATE YOU HAVE TO MODIFY THE CODE SO IT SUIT YOUR CUSTOM TEMPLATE

For v5 and higher you don't need to do any editing

For older version

In admin viewticket.tpl template look for

<input type="button" value="{$_ADMINLANG.support.insertpredef}" class="btn btn-default btn-sm" id="insertpredef" />

Add this code on top

{* Ticket Sensitive Data *}
{$SensitiveData}
{* Ticket Sensitive Data *}